Do you remember when businesses began to install curb-free and step-free access to buildings? This began at the end of the last century because of the American with Disabilities Act of 1990 (ADA). According to this Act, physical barriers impeding access to buildings must be removed wherever they exist.
Last week we spoke about being able to live in the your home for as long as possible as you age. Added to this, of course, is availability of the assistance and services required to maintain safety and quality of life. This is known as Aging in Place.
They’d been married for over 50 years when he died. At 80 she was in decent health but she wasn’t able to take care of the one acre, 2,900 square foot homestead by herself. So with the help of her children, she sold the house and downsized into a condo. Surrounded by 4 children, 8 grandchildren and one great grandchild, she had an incredible will to live. She chose a two-story condo because, in her mind, she needed the exercise of going up and down stairs.
I’m sitting here this morning looking out from my hotel balcony at the Gulf of Mexico. We just concluded the Service Nation Alliance Spring meeting and the Spring 2017 International Roundtable events in St. Pete Beach, Florida. I live due east, a little over an hour away. One thing that I’m always amazed at is the difference in culture between the Fla beaches and my neighborhood. Take away the palm trees and you wouldn’t be able to tell the difference between my community and a general U.S. suburb. The Beach culture however, is distinct and consistent. Gentle sea breeze, sand, rum-laced drinks, laid back lifestyle and never more than ten minutes away from a Jimmy Buffet song. Matter of fact, one of our luncheon’s theme was Cheeseburger in Paradise.
My most powerful take away from the week’s events is the importance of a vibrant and healthy company culture. It surfaced directly and indirectly in almost every single talk, seminar and panel discussion.
In fact, in one panel discussion where the panelists spoke about the pros and cons to adding additional services to your business, the concept of culture found its way into the conversation even though the separate panelists offered diverse company backgrounds. For example, if you’re an HVAC contractor considering purchasing an electrical company, make sure your cultures are compatible.
Your Company Has a Culture
Did you ever get into a rut? Like struggling in a pit of quicksand, the harder you try to get out, the deeper you sink. The harder you work at trying to implement performance pay, the further away you get. And, if your own effort isn’t enough of an obstacle, you seemingly have an army of imaginary and some not so imaginary rapscallions greasing the walls of your ever-deepening rut.
Just exactly what is a thought leader? I’d always had this image of wisely whitebeards doling out visions of the near future while effortlessly articulating brilliance that kept folks like myself scrambling for dictionaries and Google in a mad dash to understand.
Do me a favor, okay? Please click and read “Could Your Company Become an Award Winning Company?” a Matt Michel article.
Matt talks about your company entering contests, why you won’t enter contests and finally what to do if you do win a contest. I find it interesting that Matt spends the most time writing about why you will not or why you hesitate to enter contests. The fact that your head was nodding in acknowledgement while you read that section is exactly why our salsa-making-CEO devoted so much time to it.
Your eyebrows just burrowed down upon your eyes. “Salsa?” they ask.
Walt Disney thought and then acted like Mickey Mouse.
When trying to convey a cartoon character’s behavior to his animators, Walt Disney submerged himself in character. Although Walt could verbally communicate his wishes, when he acted them out his animators could tell exactly what he wanted.
So pack up the tool belt, jump in the truck and get into character. Show your service techs exactly what you want them to do.
I was going to say, “just kidding.” Now I’m not so sure...
“I want to provide a place for my coworkers to thrive.”
“I love teaching service technicians.”
“I want to develop all of my people.”
“I am providing a company where my coworkers can earn a decent living.”
These are indicative of the most frequent response I get when asking the question: Can you tell me about the WHY of why you are in business? Although my quest has been over the past half year, the recent Service World Expo presented a veritable Golden Corral of opportunities to delve into WHY.