What is an expert? A recognized “Authority”…A “Go To Person”….The ultimate “Problem Solver”…yes, and much more. It should be YOU! Is it YOU??
I first became aware of the concept of “Moments of Truth” while reading about the financial recovery of the SAS Group and Scandinavian Airlines…Scandia Air. A man by the name of Jan Carlzon had been appointed CEO of this cash-strapped, problem plagued airline. Mr. Carlzon was extremely successful in the European hotel business but was now charged to overhaul, retool and re-incubate this business model to a profitable enterprise while embracing a complete corporate brand identity re-design. An MBA graduate from Stockholm School of Economics, Mr. Carlzon was in this leadership role from 1981 to 1994.
There are nearly 8 billion people on this planet, and I think nearly every one of them have a cell phone…some have 2 or 3. Cell phone users are everywhere…they walk into walls…they walk into each other…they trip over things…they miss airline flights…they forget to get on elevators…they forget to get off elevators… they step into traffic, and hopefully, are not hit…they march off piers into the ocean, hopefully, not drowning…they are oblivious to the surroundings because they want information right now---instant gratification.
Some people will say this is a self-serving, biased column for Comanche Marketing. So be it. For me, it is an opportunity to state emphatically and clearly my passion for our industry.
What embryonic and developing technology today will become mainstream before you’re ready to pass on the company to your kids? With all of the developing technologies, which ones will become the most relevant to contractors?
You’re listening to an intriguing keynote speaker and trying to take notes when BOOM, something she says sends you down the mental path of “what if?” or “hey, this might work in my company.” Fifteen minutes later you snap back from your productive daydream and think, “oh no, what did I miss?”
Shoulders slump forward as they pull along an imaginary ball and chain in the dreadful hallway on way to an inevitable fate. They walk a version of the Green Mile every Monday, Thursday and Friday morning. That would be the day of your sales, service and install meetings. An outsider’s look at this motley crew? Prisoners on their way to the torture chamber. An insider’s look? Pretty much the same.
Did you ever get into an exciting conversations with your friends? Perhaps you were sitting around a fireplace on the first day of vacation. The relaxing notion of five more days of freedom, a few cold ones and no one looking over your shoulder sets the stage for a spirited exploration on launching a make-believe company. Ideas build upon ideas and soon everyone starts raising their what-if? / could we? eyebrows.
Perhaps it wasn’t make-believe. Maybe you, the warehouse manager and one of your installers started talking about ways to improve your warehouse operation. Ideas started building upon ideas. Like a rock climber who gains a toehold over another building upon his ascent; incremental progress leads to new vistas.