Just as ATMs free bank tellers from handling many routine tasks and allow them to focus on customers’ more complex needs, automation and artificial intelligence in accounting and bookkeeping can redefine skilled workers’ jobs and save your business time and money.
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
Are you vacillating about Service World? Do you wonder if it’s worth it? Do you think you cannot afford the cost or time away from the shop? Here are nine takeaways you will benefit from if you attend Service World.
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
A few weeks ago, we lost two great people. John McCain, the consummate gentleman and statesman and a man who was respected by his constituents and peers, and Aretha Franklin, the amazing talent with a special voice that had passion, range, and register. She also made the song “Respect” an iconic hit.
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
“Fred has 25 years of experience. I bet he’s pretty good!” This is a fair assumption until you hear from Bill, one of Fred’s previous service managers who replied that Fred has one year of experience repeated 24 times.
What about your doctor? Let’s say he attended college for nine years. Then for the next 20 years, he practiced medicine without additional education. Are you still comfortable with his expertise?
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
I’d like to jump outside of our industry for a moment to mention a few unrelated fields with a common component: Training.
My soon to be daughter-in-law works in the insurance industry, and as you can imagine with the constant changes going on in the insurance world, they have continuing education training all year to keep them up-to-date on current trends and changes. Even during their busy open enrollment season, training continues.
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
“Should I put money into this person, or should I just replace them?” This question comes up weekly inside of our consulting company. Clients and readers send in their emails, texts, and social messages pleading for an answer. This topic is causing a lot of frustration and anxiety for business owners today.
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
Profit First is a method to manage your cash flow and budget for your business. There are many ways to innovate how to use it in your business to drive the goals and outcomes of your business strategy. Mid-year is the time to assess where you have been and where you are going, but there are three tips that will drive the goals every day. Half the year may be gone, but there is no better time than now to implement Profit First in your business than now to close the year with a bang. Not only will these Profit First tips help you close this year successfully, but will prepare you for achieving your business goals with a greater probability in 2019 and years to come.
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
Okay, I admit it! And now, I can’t stay in the closet anymore.
I am a Country music fan.
In the office, while we are working, the country music station is blaring in the background! Turned down during calls of course.
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
During the gold rush, cirque 1848 when 300,000 men and women ventured across North America, when heading west to become rich in the California Gold Rush, do you think that the gold in them there hills had just appeared over night? Absolutely not. It had been there for thousands of years, waiting to be found. It wasn’t a question of if the gold existed long before it was unearthed, it was a question of who was going to find it. At some point, someone was three feet from gold and had no idea. Being a contractor for over 40 years, the gold laden service calls have always been there, but it took me knowing what to look for and the process it takes to retrieve the gold. After decades of struggle and doing calls for less than what I was worth, I learned to maximize each call that rang through my business line, working smarter, not harder. I found the glimmer that pays big bucks.
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
Several years ago, Vicki and I attended a function near the Ronald Reagan Ranch in California. One of the activities was the opportunity to ride in a Glider Plane with a professional pilot. I was quick to sign up. What an outstanding way to see the Santa Barbara area of California!
Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service
