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Vicki LaPlant

Recent Posts

Why Not a Woman?

Posted by Vicki LaPlant on Oct 26, 2018 8:58:32 AM

Having been in this industry for over 30 years, I have seen many amazing changes. There have been technological improvements in equipment – furnaces and air conditioners that will tell a technician the last 20 faults that occurred. Technological improvements have enhanced interactions with the customers – instant billing of customers from a hand-held tablet, programs that allow a customer to schedule a service call on-line. Improvements in business processes – recognition of the value of maintenance agreements for the customer and the business, the importance of maximizing the return from labor through pricing methodology and pay for performance systems.

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Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service

What Can You Learn from a Country Western Song?

Posted by Vicki LaPlant on Aug 3, 2018 9:00:00 AM

Okay, I admit it!  And now, I can’t stay in the closet anymore.

I am a Country music fan. 

In the office, while we are working, the country music station is blaring in the background! Turned down during calls of course. 

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Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service

The Three Questions to Ask Yourself

Posted by Vicki LaPlant on Jun 2, 2018 9:00:00 AM

 

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Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service

Two Stories - Two Examples to Follow

Posted by Vicki LaPlant on Apr 28, 2018 9:00:00 AM

After 30+ years in the industry, I totally admit that I am the most blatant thief there is. Charles Caleb Colton was the first one to write, “Imitation is the sincerest form of flattery.” I believe that is true because I steal the very best ideas and examples that can be found and share them over and over again. Read the following two stories and you, too, may be imitating and flattering the two real companies below. 

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Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding

Too Busy to Worry About Your Attitude?

Posted by Vicki LaPlant on Mar 31, 2018 9:00:00 AM

 

Too Busy to Worry about Your Attitude?

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Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, networking

Yes, Your Next Hire Should Be a Woman

Posted by Vicki LaPlant on Jan 27, 2018 10:00:00 AM

FemalePlumber.jpg

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Topics: hvac, Marketing, business culture, learning, knowledge, Management, communication, Sales, hard work, success building, business, business planning, Business Growth, Plumbing, strategic planning, business strategy, tactical planning, women

Have You Been Infected by FOMO?

Posted by Vicki LaPlant on Jan 20, 2018 10:00:00 AM

 Have You Been Infected by FOMO?

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Topics: hvac, Marketing, business culture, learning, knowledge, Management, communication, Sales, hard work, success building, business, business planning, Business Growth, Plumbing, strategic planning, business strategy, tactical planning, work environment, team building, family business

Four Wishes for You in 2018

Posted by Vicki LaPlant on Dec 30, 2017 10:00:00 AM

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Topics: hvac, Marketing, business culture, learning, knowledge, Management, communication, Sales, hard work, success building, business, business planning, Business Growth, Plumbing, strategic planning, business strategy, tactical planning

Planning, Planning, Who Needs Planning?

Posted by Vicki LaPlant on Dec 23, 2017 10:00:00 PM

 

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Topics: hvac, Marketing, business culture, learning, knowledge, Management, communication, Sales, hard work, success building, business, business planning, Business Growth, Plumbing, strategic planning, business strategy, tactical planning

Strategic and Business Planning - Close but No Cigar

Posted by Vicki LaPlant on Nov 4, 2017 11:00:00 AM

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Topics: hvac, Marketing, business culture, learning, knowledge, Management, communication, Sales, hard work, success building, business, business planning, Business Growth, Plumbing, strategic planning, business strategy

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