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Todd Liles

Todd Liles is the owner of Service Excellence Training. His team increases Average Tickets, Service Agreements, Leads, and Sales for the residential trades.
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Recent Posts

How to Create an Effective Annual Training Plan

Posted by Todd Liles on Oct 3, 2018 12:13:57 PM

 

"Can you lead a session on how to create an effective training plan?" asked Angie Snow. She is the co-owner of Western Heating and Air. She is also a great trainer in her own right and a leader of Service Nation Alliance’s AB group for women in HVAC/R, so I was honored to receive the request. This article follows the essential notes from the training session completed, with a few stories for context and emphasis. Many ask, “What if I train my technicians/plumbers and they leave?” Or “What if you don’t train them and they stay on board?”

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Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service

The Train Them or Replace Them Decision Grid

Posted by Todd Liles on Aug 17, 2018 9:00:00 AM

“Should I put money into this person, or should I just replace them?” This question comes up weekly inside of our consulting company. Clients and readers send in their emails, texts, and social messages pleading for an answer. This topic is causing a lot of frustration and anxiety for business owners today.

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Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service

Five Key Rules to Setting an Exposé-Proof HVAC Sales Lead

Posted by Todd Liles on May 20, 2018 9:56:31 AM

 

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Topics: Building a Business, Plumbing, hvac, Marketing, business culture, learning, knowledge, Management, team building, Leadership, Business Growth, Business Leadership, creative marketing, Branding, Customer Service

Win Big with a reset in your business

Posted by Todd Liles on Jul 3, 2016 5:30:00 AM

IT’S HALFTIME, WHAT’S THE SCORE?

I love football. Real football. Not that soccer stuff. And, I love that football has a halftime. Halftime provides a unique opportunity to regroup as a team, and adjust the gameplan.

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Topics: Business Growth

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