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John LaPlant

Recent Posts

Work Hard or Go Home

Posted by John LaPlant on Oct 28, 2017 11:00:00 AM

 

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Topics: Business Growth, Marketing, business culture, Building a Business, Management, Plumbing, hvac, learning, knowledge, communication, Sales, hard work, team building, success building, business

No Show, No Dough

Posted by John LaPlant on Oct 14, 2017 8:15:00 AM
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Topics: Marketing, business culture, Building a Business, Management, Plumbing, hvac, learning, knowledge, communication, expert, Sales, retailer, retail

Be The Expert

Posted by John LaPlant on Sep 17, 2017 12:05:00 AM

What is an expert?  A recognized “Authority”…A “Go To Person”….The ultimate “Problem Solver”…yes, and much more.  It should be YOU!  Is it YOU??

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Topics: Marketing, business culture, Building a Business, Management, Plumbing, hvac, learning, knowledge, innovation, communication, texting, phones, cellphones, expert, J.R. Martinez, SWE2017

Moments of Truth

Posted by John LaPlant on Sep 3, 2017 12:01:00 AM

I first became aware of the concept of “Moments of Truth” while reading about the financial recovery of the SAS Group and Scandinavian Airlines…Scandia Air.   A man by the name of Jan Carlzon had been appointed CEO of this cash-strapped, problem plagued airline.  Mr. Carlzon was extremely successful in the European hotel business but was now charged to overhaul, retool and re-incubate this business model to a profitable enterprise while embracing a complete corporate brand identity re-design.  An MBA graduate from Stockholm School of Economics, Mr. Carlzon was in this leadership role from 1981 to 1994.

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Topics: Marketing, business culture, Building a Business, Management, Customer Connection, Plumbing, hvac, learning, knowledge, innovation, communication, texting, phones, cellphones

Texting - The Future is Already Here

Posted by John LaPlant on Aug 27, 2017 12:00:00 AM

There are nearly 8 billion people on this planet, and I think nearly every one of them have a cell phone…some have 2 or 3.  Cell phone users are everywhere…they walk into walls…they walk into each other…they trip over things…they miss airline flights…they forget to get on elevators…they forget to get off elevators… they step into traffic, and hopefully, are not hit…they march off piers into the ocean, hopefully, not drowning…they are oblivious to the surroundings because they want information right now---instant gratification.

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Topics: Marketing, business culture, Building a Business, Management, Customer Connection, Plumbing, hvac, learning, knowledge, innovation, communication, texting, phones, cellphones

The Top Ten of 45 Years

Posted by John LaPlant on Aug 13, 2017 12:00:00 AM

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Topics: Marketing, business culture, Building a Business, Management, Customer Connection, Plumbing, hvac, learning, knowledge, innovation

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